Shipping Policies

Shipping

warehouseMost items ship within 1 to 3 days (Parquet Chair Mats ship in 2 to 3 weeks). Please contact us by phone at 602-710-7462 or email if you have specific delivery requirements or needs, we will try to work out a delivery option with you. We will keep you updated by email on all requests with the status of your shipment.

FREE Shipping

We are currently offering free shipping on all our products within the 48 states. All returned items will incur shipping charges both ways to and from the customer. The prices quoted are delivered prices and include regular FEDEX or UPS ground shipping unless otherwise stated. Orders outside the 48 states will incur an additional charge to cover shipping. We will email you with the charge and request a return email acknowledging and accepting the fee before we will complete the order. All vinyl chair mats are shipped rolled and are easy to unroll by following our instructions.

Returns

All returns must have prior verbal or written approval. Returns must be shipped in the original carton and received in re-salable like new condition to receive a credit. Custom cut chair mats are non-returnable items, verify your measurements before you place your custom cut chair mat order. Please contact Chairs-Mats.com for a “Return Product Number,” the return shipping address and instructions. Return freight charges are the responsibility of the customer along with the original shipping charges incurred at time of purchase (both ways), unless prior arrangements have been made. Items may NOT be sent freight collect and will be refused and no credit will be issued for the merchandise. You must contact us within 2 weeks of receiving merchandise for a return.

Orders may not be cancelled once shipped without prior approval. Without prior approval the order will be considered valid and no refund will be issued. Upon returning the mat there will be a 30% re-stocking fee incurred and the credit issued will be adjusted accordingly.

It is the responsibility of the purchaser “you” to inspect the merchandise at the time of acceptance. If there is any major damage we recommend refusing your chair mat shipment.

Warranty

Please contact us for specific warranty information on a particular item. Each manufacturer offers very good warranties ranging from 3 years up to 20 years. Roller Ball type casters void all vinyl and wood chair mat warranties. These ball type casters are not intended for chair mat use. Shipping charges of a warranty replacement chair mat are the responsibility of the customer.

All Chair-mats.com Vinyl Office Chair Mats carry a limited “Lifetime Chair Mat Warranty”. Chair-mats.com offers a free one time replacement of the original standard size vinyl chair mat purchased from our site. Warranty replacements are shipped direct from the manufacturer. The customer must provide proof of purchase and additional photo documentation may be required when filing a warranty claim. The customer is responsible for the shipping charges of the warranty replacement chair mat. Custom cut chair mats are excluded from the free replacement warranty.

Privacy

We are committed to insuring your privacy. All orders are processed via a secure server. We do not share your information with anyone.

ALL CREDIT CARD CHARGES WILL APPEAR AS ARIZONA MAT FACTORY LLC.

SALES PHONE NUMBER: 602-710-7462

sales@chair-mats.com

ALL CREDIT CARD CHARGES WILL APPEAR AS ARIZONA MAT FACTORY LLC.