Order on the web or call us at TOLL FREE 1-877-269-1248. Thank you for visiting our web site. Please Email us with any questions you may have. At this time shipping is included in the sales price and only customers ordering and delivering within the state of California will be charged sales tax. All Credit Card Charges will appear as TOBIN-WELCH Company !!! Most items ship within 1 to 3 days (Parquet ChairMats ship in 2 to 3 weeks). Please contact us by phone at 1-877-269-1248 or email if you have specific delivery requirements or needs, we will try to work out a delivery option with you. We will keep you updated by email on all requests with the status of your shipment. We are currently offering free shipping on all our products within the 48 states. The prices quoted are delivered prices and include regular FEDEX or UPS ground shipping unless otherwise stated. Orders outside the 48 states will incur an additional charge to cover shipping. We will email you with the charge and request a return email acknowledging and accepting the fee before we will complete the order. All returns must have prior verbal or written approval. Returns must be shipped in the original carton and received in re-sellable condition to receive a credit. Please contact Chairs-Mats.com for a "Return Product Number," the return shipping address and instructions. Return freight charges are the responsibility of the customer unless prior arrangements have been made. Items may NOT be sent freight collect and will be refused and no credit will be issued for the merchandise. You must contact us within 2 weeks of receiving merchandise for a return. Orders may not be cancelled once shipped without prior approval. Without prior approval the order will be considered valid and no refund will be issued. Upon returning the mat there will be a 30% re-stocking fee incurred and the credit issued will be adjusted accordingly. It is the responsibility of the purchaser "you" to inspect the merchandise at the time of acceptance. If there is any major damage we recommend refusing your Chairmat shipment. Please contact us for specific warranty information on a particular item. Each manufacturer offers very good warranties ranging from 3 years up to 20 years. All Chair-mats.com Vinyl Office Chairmats carry a "Lifetime Chair Mat warranty". We are committed to insuring your privacy. All orders are processed via a secure server. We do not share your information with anyone. ALL CREDIT CARD CHARGES WILL APPEAR AS TOBIN-WELCH COMPANY. SALES PHONE NUMBER: 1-877-269-1248 sales@chair-mats.com ALL CREDIT CARD CHARGES WILL APPEAR AS TOBIN-WELCH COMPANY.